Format:   Course
Level:   Introductory
Duration:   45 mins

This course discusses the concepts of underwriting and claims. It describes the basic principles of underwriting and the basis for calculating the premium. The course also outlines the claims handling procedure.

Intro to UW & Claims

Format:   Course 11 Videos 
Level:   Intermediate
Duration:   3 hours
CPD Points:   3

This course covers the entire risk management process from identification to risk data, including the theory of probability and the law of large numbers.

Risk Management

PRE-REGISTER: COMING APRIL 2019
Course
Duration: 1h 30m

The claims department performs a vital role within an insurance company.  A claim is a moment of truth for the client.  There is an old saying that "the proof of the pudding is in the eating" and that is particularly apt when we look at insurance.  The client buys an intangible product that he can only test when he suffers a loss. We need to remember that the prime function of insurance is to pay legitimate claims; fairly; and quickly in terms of the cover provided.  The way claims are handled is a vitally important part of an insurer's and the intermediaries' service to the client.

Claims

PRE-REGISTER: COMING MAY 2019
Course
Duration: 1h 30m

Insurance is an intangible promise and poses unique challenges when it comes to customer service...

Customer Service

PRE-REGISTER:  COMING APRIL 2019
Course
Duration: 1h 25m

Underwriting is the function of determining whether to insure a risk and at what price...

Underwriting

PRE-REGISTER: COMING APRIL 2019
Course
Duration: 1h 15m

Insurance is an intangible service. You are selling a promise, which is challenging...

Selling Insurance

PRE-REGISTER: COMING MAY 2019

Course
Duration: 1h 25m
The surveyor is the eyes and ears of the insurer...

Surveying

PRE-REGISTER: COMING AUGUST 2019

Course
Duration: 45 mins
You are probably wondering what value this course will add to your already busy life. As part of your job as a manager you read plenty documents and have been on many courses...

Managers Handbook

PRE-REGISTER: COMING NOVEMBER 2019

Course
Duration: 1h 30 mins
Managing claims effectively can mean the difference between an insurance company surviving or not...

Claims