Format:   Course 
Level:   Introductory
Duration:   1 hour
CPD Points:   1

This course discusses the concepts of underwriting and claims. It describes the basic principles of underwriting and the basis for calculating the premium. The course also outlines the claims handling procedure.

Format:   Course 11 Videos 
Level:   Intermediate
Duration:   3 hours
CPD Points:   3

This course covers the entire risk management process from identification to risk data, including the theory of probability and the law of large numbers.

PRE-REGISTER: COMING JULY 2019
Format:   Course 
Level:   Intermediate
Duration:   2 hours
CPD Points:   2

The claims department performs a vital role within an insurance company.  A claim is a moment of truth for the client.  There is an old saying that "the proof of the pudding is in the eating" and that is particularly apt when we look at insurance.  The client buys an intangible product that he can only test when he suffers a loss. We need to remember that the prime function of insurance is to pay legitimate claims; fairly; and quickly in terms of the cover provided.  The way claims are handled is a vitally important part of an insurer's and the intermediaries' service to the client.

PRE-REGISTER: COMING JULY 2019
Format:   Course 
Level:   Intermediate
Duration:   2 hours
CPD Points:   2

Insurance is an intangible promise and poses unique challenges when it comes to customer service. Good customer service is an important factor in any successful business.  In the financial services industry and, in particular, the insurance industry, the quality of after sales service received by a client is just as important as the care that is taken during the sale itself.  The quality of after sales service can easily set a company apart from its competitors. 

PRE-REGISTER:  COMING JULY 2019
Format:   Course 
Level:   Intermediate
Duration:   2 hours
CPD Points:   2

Underwriting is the process of assessing, accepting and pricing risks, applying policy conditions and managing exposures.  Although the actual practice and terminology may vary between the different classes, the underlying principles are much the same.

The title "underwriter" is commonly applied to a wide range of people from a specialist carrying out bespoke liability underwriting for large multinational clients to junior operative inputting data into a call centre computer program for motor insurance...

PRE-REGISTER: COMING AUGUST 2019
Format:   Course 
Level:   Intermediate
Duration:   2 hours
CPD Points:   2

Insurance isn't soap, it isn't baked beans, it isn't a chocolate. It's a piece of paper with a promise to pay, valid for only one year, which can be rather costly.  It offers no immediate consumer satisfaction - it isn't glamourous.  At best it is a painful necessity. 

What insurers offer is the transfer of risk from the insured for an agreed price, the premium.

PRE-REGISTER: COMING SEPTEMBER 2019

Format:   Course 
Level:   Intermediate
Duration:   2 hours
CPD Points:   2

The surveyor is the eyes and ears of the insurer.  They are trained underwriting specialist who carry out surveys of risk exposures on behalf of underwriters to assist them in determining the acceptability of the risk and the appropriate rate to charge.  In addition, surveyors identify any critical dependencies and the necessity for risk improvements.

PRE-REGISTER: COMING SEPTEMBER 2019

Format:   Course 
Level:   Intermediate
Duration:   2 hours
CPD Points:   2

You are probably wondering what value this course will add to your already busy life. As part of your job as a manager you read plenty documents and have been on many courses. Managing is truly a calling.  In the world of business, no other position allows you to have such a direct, dramatic, and positive impact on the lives of others and on the ultimate success of your organisation.  (Except, of course, for the person who fixes the coffee machine.)

PRE-REGISTER: COMING NOVEMBER 2019

Format:   Course 
Level:   Intermediate
Duration:   2 hours
CPD Points:   2

Managing claims effectively can mean the difference between an insurance company surviving or not.  As a general rule claims incurred are the largest cost of an insurer, typically accounting for greater than 65% of earned premium.  A claim is one of the key times that the insurer can make a favourable impression on the policyholder.  The insurer is thus in a conflict position between offering the best quality service to the customer and indemnifying the customer fully within the policy wording at the lowest possible cost.