The future of the digital claims experience

Financial advisors must be the voice of enlightenment
What does the metaverse mean for financial planning?
Your millennial clients aren’t bulletproof
How sequence risk affects retirees
Investing tax-free
Hedge fund industry grows assets to R86.93 billion
Your long-term investment journey doesn’t come in a straight line
Bidvest life: changing the way we do life insurance
Forum to collaborate on infrastructure development funding launches in SA
Insurance solutions for SMEs must include business support
How the insurance industry can support SMEs
SME owners, don’t bet your passion – insure it!
Business insurance can help stem widespread SME failure
Big priorities for small business
Why entrepreneurs need financial advice to mitigate personal and business risk
SA SMEs face biggest risk of fraud losses
Why credit loan cover saves small businesses
SMEs: the corner stone of economic restoration in SA underwriting – strategic and operational 
All you need to know about marine insurance in disruptive times
Unpacking products inefficacy insurance
Medical malpractice insurance it's place in the South African market
Underwriting – strategic and operational
All you need to know about marine insurance in disruptive times
Unpacking products inefficacy insurance
Medical malpractice insurance it's place in the South African market
Underwriting – strategic and operational
All you need to know about marine insurance in disruptive times
Unpacking products inefficacy insurance
Medical malpractice insurance it's place in the South African market

The art lies in recognising personal goals
A strategy for uncertain times planning beyond the money
Making sense of an ‘investment strategy’
Your strategy must evolve with a changing world?
Alternative assets to beat market volatility
Fleet insurance: right way to start your year
Opportunities in value added products
Lockdown driving - we learnt & adapted
Life after lockdown for motor insurers?
What’s influencing the motor insurance market in 2022?
The road ahead
E-hailing, a fast expanding line of insurance
4X4 - A South African way of life
HCV insurance - not for the faint hearted
New leadership to transform the actuarial profession
NHI – more questions than answers
Life insurance sector: opportunities for 2022 and beyond?
Life insurers paid 99.3% of claims
Human touch remains king in post-Covid wealth management
Advice is the new competitive advantage
Aon 2021 weather, climate and catastrophe insight report
Responsiveness to changes in the Construction and Engineering sector is key launch
Insurance risks on top of the 2022 business agenda
The complexities of modern day underwriting
Companies must adopt climate change reporting standards or potentially lose trillions in funding
The next wave of ransomware in 2022
Economic slowdown or slow recovery a top threat in SSA
Hard tech – soft touch
Digital transformation and the role of AI
The biggest fintech trends changing the face of payments in emerging markets
Big projects need big cooperation.

Increased global unrest likely for 2022
Health insurance where healthcare is a challenge
Retaining and rebuilding customer confidence
Covid-19 in insurance: weathering the crisis and leveraging pandemic learnings
Rebuilding a forgotten sector through risk and resilience
The future of advice
More investment has entered the market
African innovation and investment
Fintech review & predictions for ‘22
International investors starting to see Africa as a hotbed of innovation
Venture capital funding in Africa as a catalyst for innovation
African innovation & funding
Money or partnership – change or expertise
Accelerating African startups
Funding innovation and start-ups
Simplifying retirement planning for the sandwich generation
Investment lessons to take us into 2022
Considerations when changing our manager line-up
Will insurers and reinsurers ask for employees’ vaccination profiles at EB renewals?
Your greatest asset is your ability to earn an income – protect it
Income protection – the time is now solving the financial inclusivity problem

Agriculture, technology, and economic growth
The value of the insurance broker cannot be overstated
Collaborative risk management central to a new insurance paradigm
2022 – here we come!
2022 outlook: challenges are guaranteed, but so are opportunities
In a year of contrasts, brighter days lie ahead
Four trends that will shape the short-term insurance industry in 2022
2021 in review, a resilient 2022 ahead
Dealing with the unexpected
Insurance industry outlook 2022
Reinsurance in uncertain times
A localised personal touch
Insurance in Africa – A view from the top
Outlook 2022: look beyond omicron volatility
How a pesky pandemic reshaped insurance
How the pandemic has accelerated the industry’s move to needs-matched insurance
Thoughts on 2021 and the impact the uncertainty had on the industry, positive and negative
Outlook 2022: the global economy
Momentum outlook 2022
Assessing 2021, and the outlook for 2022
Taking stock & reflecting on the year that was
Investment 2022: client communication is key
Helping customers to save in a pandemic
Effective workforce mobility solutions are at the heart of the hybrid working environment
2022 – the year of claims automation and integration 4 payments industry predictions – what will disrupt the market in 2022?

Aviation – specialist, partnership approach needed
That’s (virtual) entertainment!
Shari’ah-compliant insurance
Big news: CFP brokers is joining YIB
How South African insurance brokers can free up cash flow
Celebrating 80 year partnership
Aviation insurance: flying high after COVID
Insurance with a passion for the exceptional
Growing systemic risks bring opportunities for intermediaries
Lasting benefits of major change
Marine insurance: modern but ancient
A jack of all trades
Broad coverage in marine
Growing intra-Africa marine trade
Navigating rough seas with the right partner
Yes, there are opportunities in marine insurance
Significant growth potential insub-Saharan Africa reinsurance
African reinsurers stand ready to meet post-pandemic challenges
Putting pricing and product to work for better risk protection outcomes
Global heating revving up reinsurance cost
2021 – the year of the bad and the ugly
Amalgamations in the medical scheme industry
Restraints of trade – the good, the bad and the ugly
The importance of proper estate planning for farmers
Defying gravity but turbulence ahead
5 key investment trends to watch in 2022
Semigration: is safer living a safer investment?
$2bn to environmental investments
3 reasons we remain bullish on emerging markets
Dedication and self-discipline required
CX critical to insurer success in the digital age
Importance of integrated insurance solutions
Claim time is brand-building time
Traumatic pandemic effects will erode productivity in insurance industry
SA startup act meets with the president
Tymebank strategic partnership with TFG
Responsible, stakeholder-centric leaders 2P
Build that one things and own it!

Building a world class business
Insuring the movers of people
Cyber: pushed over the edge
Why businesses need tailor made insurance solution.
Understanding Sasria cover
World disaster reduction day- how data helps mitigate risk
Countering the ransomware pandemic
Risk management must address shifting nature of business volatility
Electric vehicle can affect insurance
Heavy vehicle transport – economic lifeblood
The ever changing liability landscape is ever changing
Liability insurance is a growing risk
The product recall realm of liabilities
Personal liability insurance and how to mitigate potential liability
The role and importance of medico-legal insurance
The most important question for your client’s investment journey
Offshore diversification over the long-term beats timing the rand
How retail investors can” invest for the good”
Rapid change requires advice
Is long-term investment advice really worth the cost?
Investment lessons ahead of the festive season
Every investment journey begins with long-term goals
Treasury’s two-bucket system likely to triple future pension
True test successful wealth creation
Closing the (gender ) investment gap
Pension: how to successfully fund Africa over time
Reality check: are you underinsured?
SMEs urged to “cash in” on cashless (business partners)
Are financial service adapting to digital transformation fast enough
Fighting cyber risks from the inside out
The many ways to add value in the tech space
Insurtech21 rapid fire
Claim time is brand building time
Risk factor of stroke not just for over sixties started
The role of bank chief risk officers
Manpower versus machines
Winners announced for 2021 Santam women of the future awards

Future loss trends
The human side of disaster
The future of insurance in South Africa’s agricultural industry
Global insurance M&E dips, Middles East outlook remains optimistic
Expired license? See what the insurance industry says
Accurate risk assessment essential
The role of the loss adjuster in advancing skills
Supply chain interrupted
Exciting time for umas
Making engineering cover accessible
Coaching your client for improved retirement outcome
Special needs children need specialist planning
Urban living’s impact on our wellness
Difference between a living will and a last will & testament
National social security fund not the solution
Moving business from uncertainty, to limitless possibility
Lockdown regulations, retrenchments, career changes and side hustles
Income protection: how COVID-19 has made its mark
Does social unrest change South Africa’s outlook?
How offshore exchange traded funds add value
Weighing up the current attraction of cash investments
Asset allocation: the underlying driver of returns
Cyber insurance, and defence against cyber-attacks essential
Cyber insurance, the intangible becomes tangible
Cyber insurance spells risk and opportunity
Why cyber risk is the top concern for financial services industry
The complex task of managing cyber risks
Three risks putting hybrid work models in danger
Wfh? 4 ways to keep cyber-criminals at bay
industry 4.0 needs to be as risk resilient as possible
When ransomware strikes, can you recover fast enough?
Searching for the soul of the industry
Optimising embedded insurance
A platform for boundless innovation
Is bancassurance meeting expectations?
Just how personal can personal insurance really get?
The bigger picture
Parametric to the rescue
The evolution of insurance pricing
4IR and digital solutions for the financial adviser
Insurance technology reveals a world of opportunities
From complexity to smooth customer journeys overcoming the ‘shecession’ in the financial services sector
Data privacy
The veracity of data in the insurance industry
New deputy ombudsman for long-term insurance
Hollard stalwart Rafick Omar loved people and they loved him right back

Women in finance: speak out, drive change and proactively serve women
More women in finance: more stability and better returns
Insurance industry behind in gender diversification
The boardroom pandemic – women, not in it for the short-term
Bolstering the presence of women in insurance
How insurance is evolving to meet women’s needs
Why do women need life insurance at every stage of their lives
Taking a leap of faith
Women’s month, covid-19 and returning to work – can women have it all?
Creating an enabling post-pandemic environment for women to rise
Overcoming self-doubt and lessons on leadership
Why women-led businesses will play a crucial role in South Africa’s economic recovery
Women in insurance: a story of growth – and hope
Celebrating women in the ETF universe
Can a business afford not to have contaminated products insurance cover?
The robots are coming: how AI is taking over insurance
Building resilience with Sasria
Business interruption insurance: what all businesses can learn from the riots
Why do ombudsmen permit misdiagnoses and misreporting of their data?
SA riots: limitations on insurance claims
The nation’s dilemma with Sasria
Wealth and wellbeing: supporting your client through retirement
A foreign estate requires careful planning
Why severe illness cover has never been more vital
Life insurance – navigating uncertainty
Are you ready to run your practice like other professionals?
Risk: a key component to defining a goal
The importance of a ‘weatherproof’ investment strategy
Inclusive and diverse companies deliver strong investment performance
Halftime break
Building an eco-system of value for insurers
How will POPIA impact cloud providers?
Accelerating delivery in the insurance industry
The art of integration
Modernising or replatforming

Using hart to navigate ‘hard’ insurance markets
In my view – July 2021 Editor’s note
Major shift in D&O claims
The end of an era – goodbye risk management?
Buildings insurance: don’t get caught short when disaster strikes
The rise of insurtech – the future of short-term insurance is here
Cyber insurance: a growing demand for all companies
Using hart to navigate ‘hard’ insurance markets
How can advice firms successfully cater to high net worth individuals?
Ideal time for sa households to consider offshore wealth creation
Can money buy you happiness?
Three key emigration destinations for south african
In the market for a mansion?
Dealing with high net worth clients
More time to look at finances
Generics and biosimilars – champion cost savers in the healthcare industry
The link between the big 4 illnesses and the pandemic
How offshore life wrappers can reduce foreign inheritance tax
Crises and recoveries
Conversation with Dave Foord: investing in a post-COVID world
How can you check for your fund’s readiness to invest in infrastructure?
Get real about retirement: the changing role of beneficiaries
Econorisk – we have a lot to talk about…
Positive mood across the continent
Ifrs 17 – real life feedback on the road to implementation
Digital is crucial to bridging the insurance gap between rural and urban citizens
Insurers beware – another brick in the wall
Lipstick & band-aids
How south african insurers can ride the wave of digital insurance

Fires at sea
Risks and exposures in professional practice today
Claims teams – the human face of insurance
Debunking the myths of d&o insurance
The payment of medico-legal damages in services not money
Beyond tangible property
Plant all risks – key considerations for an informed decision
Positive growth signs for insurance in the construction industry
Construction sector critical to post-covid recovery
Navigating the construction dilemma
Inflation: ghosts and ghostbusters
The systematic decline of active funds
Sa’s life insurance industry set to emerge stronger from the covid-19
pandemic
Why the zulu king’s last will & testament is so important for
south africans
Longevity favours the rich, but poor also benefit in new generation
life annuities
Behavioural finance
Let’s get technical: cover for business owners
Psg celebrates unity, top advisers and offices
Oak tree annual fishing challenge 2021
The power of future-thinking for your business in a radically changed
world
45 years of reinsurance excellence
Artificial intelligence bolsters call centre performance to reduce
regulatory complaints
Balancing and optimising ecosystems
Broker technology: providing the competitive edge

The risk of not paying attention to risk
The stunning simplicity of protecting your clients’ income
Impact of regulation
Vaccines and the way forward
An african solution to a south african problem
Offering clients options to cope with volatility
Impact investing and the battle against inequality
Can changes to regulation 28 be a panacea for our ailing economy?
Shariah-compliant structuring and its relevance to impact investing
Investment technology has to adapt to the investment journey
Sa investors continue to look for greater diversification amid a
struggling local equity market
Offshore investing in a nutshell: the ‘when’, ‘how’ and ‘where’ of moving
money abroad
Emerging markets: the post-pandemic promise
Managing the complexity of offshore investing
Optimal allocation for offshore vs local investing
How to invest offshore
Going global: navigating the complexities
Efficient & transparent claims
Tech-led agri insurance to broaden inclusivity
2021: major d&o risks
Cyber insurance now a must
Machinery breakdown: is your business covered?
Expanding focus and presence
A prudent time for a corporate political risk assessment
Businesses and consumers increasingly under threat of costly cybercrime
Innovation elevates the entire insurance value chain
The case for design thinking in the insurance industry
Data: the key to digitalisation
The insurance innovation journey – key takeaways from lireas’
presentation
The business benefits of getting big data right
Strategic digitisation: commit to the journey
Joining forces for the customers sake
The art of partnering & collaboration in insurance technology
What is the right tech for my advisory business?
Ifrs 17 – the pressure is on
The unique role of the reinsurance broker
Telematics: more than just tracking cars

Delivering in unprecedented times
Is my surveyor’s report privileged?
Trends affecting professional indemnity cover
Litany of new risks for directors and officers in 2021
Focusing on focus
Lloyd’s cities at risk report: johannesburg is accelerating its plans to become a smart city
The year that changed the world
Working together to make stakeholder capitalism a reality
After 2020, what does the future hold for insurers?
Steps to follow as businesses attempt to choreograph a better 2021
4 ways personal short-term insurance will evolve in 2021
2021 insights
2020: the year that changed everything
How covid-19 long haulers may affect the workplace
How life insurers can transform the customer experience in 2021
The effects of retrenchment on financial well-being and retirement insecurity
Be agile and adaptable, but set your goals
Not quite the new year?
A new voyc in insurance
What to expect in 2021? 2020 lessons pave the way for better new year decision making
Outlook 2021 – brave new world
2021: adapting to change
2020: lessons for the long-term investor
Working together to improve sa’s healthcare
The impact of retirement reform in south africa
High hopes for revolution of the life insurance industry in 2021
Sa’s financial services sector isn’t close to being transformed. Here’s how to fix that.
Saving for a retirement that lasts and lasts…and lasts
The evolution of the financial adviser
Zooming into 2021: online financial advice can still be meaningful
2021 – remaining agile, yet steadfast
Trends shaping 2021
2020 : a year in review – the auto and property industry
Technology landscape of 2020 & associated challenges posed by the new work from home environment
Flexibility will be key to achieving resilience in 2021
2021 – the year of popia
3 top insurance technology predictions for 2021 (and beyond)
Outlook 2021 – brave new world
Riding the waves of change
2020:exciting changes to build on